Contact Us
Phone
Address
Reitz Street, Bult, Potchefstroom
Social Media
Visit Us
Monday-Friday: 8am – 5pm, Saturday & Sunday: 11am – 5pm
Customer Service
How We Can Help You
✔ Insurance Assistance – Get guidance on funeral covers, retirement annuities, education plans, and more.
✔ Credit Bureau Support – Assistance with credit score updates, debt clearance, and court-related financial matters.
✔ General Inquiries – Need help understanding our services? We are here to assist.
+27 79-403-5515
Need to Report an Incident?
Types of Incidents You Can Report
🔹 Billing or Payment Issues – Incorrect charges, failed transactions, or discrepancies.
🔹 Policy or Contract Concerns – Issues with insurance claims, policy details, or service agreements.
🔹 Credit Bureau Disputes – Errors on your credit report, unauthorized listings, or unresolved credit matters.
🔹 Fraud or Unauthorized Activity – Suspicious transactions or fraudulent activities related to our services.
🔹 Customer Service Complaints – Service dissatisfaction or unfulfilled requests.
How to Report an Incident
1️⃣ Complete the Incident Form – Fill out the online form with all relevant details.
2️⃣ Attach Supporting Documents – Upload any necessary files, such as proof of payment, contracts, or correspondence.
3️⃣ Submit Your Report – Click the submit button, and our team will review your case.
4️⃣ Receive a Response – A representative will contact you within 48 hours to follow up.
+27 79-403-5515
Suspect Fraud?
Types of Fraud to Report
🔹 Unauthorized Transactions – Charges or deductions not made by you.
🔹 Identity Theft – Someone using your personal details for fraudulent activities.
🔹 False Insurance Claims – Suspicious claims or misuse of policy benefits.
🔹 Credit Report Fraud – Unauthorized listings, forged documents, or misleading credit bureau records.
🔹 Scams or Impersonation – Individuals falsely claiming to represent Heprino (Pty) Ltd.
How to Report Fraud
1️⃣ Gather Information – Take note of suspicious activities, transactions, or individuals involved.
2️⃣ Submit a Report – Use our secure Fraud Report Form to provide details.
3️⃣ Attach Evidence – Upload any relevant documents, emails, or screenshots.
4️⃣ Contact Us Directly – If the matter is urgent, reach out to our fraud team immediately.
Report Fraud Now
📞 Fraud Hotline: +27 79 403 5515 / 073 590 2619
📧 Email: fraud@heprino.co.za
📍 Locations: Durban & Potchefstroom
+27 79-403-5515
Frequently Asked Questions
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