Contact Us

 

Email

info@heprino.com

Phone

+27 79-403-5515

Address

Reitz Street, Bult, Potchefstroom

Social Media

Visit Us

Monday-Friday: 8am – 5pm, Saturday & Sunday: 11am – 5pm

Customer Service

How We Can Help You

Insurance Assistance – Get guidance on funeral covers, retirement annuities, education plans, and more.
Credit Bureau Support – Assistance with credit score updates, debt clearance, and court-related financial matters.
General Inquiries – Need help understanding our services? We are here to assist.

+27 79-403-5515

Need to Report an Incident?

Types of Incidents You Can Report

🔹 Billing or Payment Issues – Incorrect charges, failed transactions, or discrepancies.
🔹 Policy or Contract Concerns – Issues with insurance claims, policy details, or service agreements.
🔹 Credit Bureau Disputes – Errors on your credit report, unauthorized listings, or unresolved credit matters.
🔹 Fraud or Unauthorized Activity – Suspicious transactions or fraudulent activities related to our services.
🔹 Customer Service Complaints – Service dissatisfaction or unfulfilled requests.

How to Report an Incident

1️⃣ Complete the Incident Form – Fill out the online form with all relevant details.
2️⃣ Attach Supporting Documents – Upload any necessary files, such as proof of payment, contracts, or correspondence.
3️⃣ Submit Your Report – Click the submit button, and our team will review your case.
4️⃣ Receive a Response – A representative will contact you within 48 hours to follow up.

+27 79-403-5515

Suspect Fraud?

Types of Fraud to Report

🔹 Unauthorized Transactions – Charges or deductions not made by you.
🔹 Identity Theft – Someone using your personal details for fraudulent activities.
🔹 False Insurance Claims – Suspicious claims or misuse of policy benefits.
🔹 Credit Report Fraud – Unauthorized listings, forged documents, or misleading credit bureau records.
🔹 Scams or Impersonation – Individuals falsely claiming to represent Heprino (Pty) Ltd.

How to Report Fraud

1️⃣ Gather Information – Take note of suspicious activities, transactions, or individuals involved.
2️⃣ Submit a Report – Use our secure Fraud Report Form to provide details.
3️⃣ Attach Evidence – Upload any relevant documents, emails, or screenshots.
4️⃣ Contact Us Directly – If the matter is urgent, reach out to our fraud team immediately.

Report Fraud Now

📞 Fraud Hotline: +27 79 403 5515 / 073 590 2619
📧 Email: info@heprino.com
📍 Locations: Durban & Potchefstroom

+27 79-403-5515